FAQ

Placing an order at Lavalli is simple:

1. Browse our collection of abayas, scarves and dresses.
2. Select the desired item and choose the correct size and color.
3. Click 'Add to cart'.
4. Go to your shopping cart and click 'Proceed to checkout'.
5. Enter your shipping details and payment information.
6. Confirm your order.

At Lavalli we accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• PayPal
• iDEAL
• Clarna
• Apple Pay
• Bancontact

Yes, it is safe to pay online at Lavalli. We use advanced security technologies to protect your payment information. Our website is SSL certified, which means that all your data is encrypted and processed securely.

On each product page you will find a size chart that can help you choose the right size. If you have any doubts, please feel free to contact us for advice.

For the best care of your Abaya and Scarf, we recommend the following:

• Wash them by hand or in the washing machine on a gentle cycle.
• Use cold water and a mild detergent.
• Allow them to air dry, avoiding direct sunlight and heat sources.

If an item is not in stock in your size, please check whether it is possible to provide an e-mail address. You can register for our waiting list, if possible. We will send you an email as soon as the item is available again.

We do our best to accurately display the colors of our products. However, please note that actual colors may vary slightly due to monitor settings and lighting.

Once your order has shipped, you will receive a tracking number by email. This allows you to track the status of your package online.

All orders are shipped via DHL or PostNL. Once your order has shipped, you will receive a tracking number to track your package.

The Netherlands:

Shipping costs: €4.95, free for orders over €50.

Delivery time: Orders placed before 8:00 PM on working days are shipped the same day and are normally delivered the next day.

Belgium:

Shipping costs: €4.95, free for orders over €50.

Delivery time: Orders placed before 8:00 PM on working days are shipped the same day and are normally delivered the next day.

Europe (EU countries):

Express shipping: €9.95, free for orders over €100.

Delivery time: Delivery time may vary depending on the specific country, but you will usually receive your order within a few days.

International (outside EU):

Express shipping: €19.95, free for orders over €150.

Delivery time: Delivery time may vary depending on the specific country, but you will usually receive your order within 5 to 14 business days.

Important information:

All orders are shipped via DHL or PostNL.

Once your order has shipped, you will receive a tracking number to track your package.

For orders outside the EU, additional customs fees or import duties may apply, which are the responsibility of the customer.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at support@lavallistudios.com . It is important that you contact us first and receive an OK to return the product(s). Returns must be sent to the following address:

Palmpolstraat 48
1327 CH Almere
The Netherlands

We have a 30 day returns policy, which means you have 30 days from receiving your item to request a return.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess and resolve the problem.

If you have any questions about your order or shipping, please feel free to contact us at support@lavallistudios.com. We are happy to help you.